FAQ's

Do you take insurance/How do I pay for my visits?

No, we don't and here is why. As you can read in "the 3 Problems with Musculoskeletal Medicine in the USA" section, found in the Other Physical Therapy tab, insurance carriers drive up costs by dictating reimbursement, documentation requirements and mandating unnecessary processes and treatments. This problem is compounded by owning a physical building and employees. As a result of being mobile, J.O.Y. Physical Therapy does not charge patients for a building, documentation or billing, therefore we can save our patients between 50-60% of a typical PT visit bill.

80% of our patients pay with their HSA visa card due to J.O.Y. Physical Therapy being HSA-approved in both Minnesota and Wisconsin.

Other patients can take our automated invoices and submit them for HSA reimbursement, or submission towards an out-of-pocket deductible. Some insurances may provide partial reimbursement as well.

When you decide to schedule a session, you will be prompted to create a profile on Therapysites.com and they will ask you for your credit card information. When you have met your therapy goals for the visit and it is completed, we will bill the credit card on file. You will receive a receipt on the email on file that includes what is called CPT and ICD10 codes, which will enable you to turn it into your HSA for reimbursement. Most insurance companies will also allow you to turn your receipt in to pay towards your deductible. 

Can I pay for my mobile or telehealth PT if I am a Medicare recipient?

Yes. J.O.Y. Physical Therapy is an non-participatory Provider of Medicare. This means that we have contracted with a private biller who submits claims for our Medicare patients to receive partial reimbursement monthly for their physical therapy services with us.

How do I get my therapy documents?

On the forms tab, there is a release of PHI form you will need to fill out and send back. Once we receive it, we will scan it into your documents section of your profile and email you a message that the requested documentation is available.

What kind of computer and program do I need to do a Telehealth session?

You will need Google Chrome and internet speed > 3Mbps on a laptop or personal computer (PC) to enable to programs to optimally function. Some tablets, iPads and phones also can be used, but will likely not create the optimal session. After you decide to schedule a session and create a profile, you will be emailed instructions on a checklist of troubleshooting techniques to determine if you have the optimal equipment and programs for the Tele-Health option.

What regions do you cover with Mobile sessions?

We cover greater Twin Cities and western Wisconsin. Please text or call us to ask if you are within our region of mobile service.

Will you come to my gym for a Mobile session?

Yes. When given written permission by the gym's private owner we are able to see you on site.